Last month, just before the transition stage from training to production, I handed my resignation as a CSR in that company. Its tough as usual. I know what it feels like when someone left from your workmates and when you left your workmates. I always believe that no matter how hard your work is as long as you have your companions to support you, its still worth it. I wouldn't want to fill this space with my sentimental blunts about what I felt and about my thoughts. I think I said it enough on my previous entries. This time around, I just want to take a glimpse on what really happened to me on that 2 months. Work wise, I'm not really happy with it, that's why I left, but everything I gained from these people and the trainings, those are the things I will always carry with me wherever I go. So much for 2 months, I just thank god he allowed me to experienced it even just for awhile....
and of course, for allowing me to meet these people. =)
3 months being a Bum! And I said to myself, "Yeah! I miss working." But unfortunately, the right job hasn't found me yet, even until now. HEH. Someone asked me, how do you define the "right job"? and I asked myself too.. That's complicated. I tried to define it though. The right job is something that you really want to do no matter how hard it is because its your passion that keeps you going doing your job. It doesn't matter whether you are pursuing your career or how much do you earn a month, its how you put your heart to the job. Then, I realize.. I'm a failure to my own definition. I really want to pursue my career, I've started it right, now I just need to continue it. Why is it hard to find a job in a restaurant or a hotel in this place? Damn it! HAHAHA. If I will just get a job of being a Barista, then I swear, I will never go anywhere else. But because I need to stretch myself and of course I need money, I need to get a job right away and I can't get what I want yet.
Call center. The most in demand industry in this place obviously. Did I tell to myself that this will be the last option that I will choose in case I remain as a bummer for the next coming weeks? Yes, you read it right, last option. Honestly, compensation and benefit wise, call center beats every other industries, even working as a barista or server. I'm desperate, I need to get out of my room and make some money whatever it is. With the doubts in my mind that I may not be able to stay long doing those phone calls (I hate phone calls even when i'm still working as a trainee overseas, if i have a chance to avoid that irritating phone, I will!), still I tried it. How impulsive I am!
Browsing the job opening in Jobstreet, I carefully scanned those call center openings coz there's a LOT! and I'm afraid I will fall to a wrong place. I did my research first and join some conversations in pinoyexchange just to give myself a heads up on what to expect in this work. This is the 1st time that I will apply for a CSR position and then finally I sent my application thru a recruitment firm online. The next day, I got the invitation message for an initial interview. It went fine and I passed it. The interviewer asked me, where is the most convenient place for me to work, I said around Pasay or Paranaque. And then they referred me to a Call Center located in Mall of Asia. NICE PLACE INDEED! So I went there 2 days after that interview, I came late? HAHAHA. It was 2PM and with my surprise, there are a lot of applicants waiting for their turn. I just simply sat at the waiting area while waiting for my turn, I don't know anybody but I have this girl which I met during the initial interview, though we're not really talking to each other at all. After awhile, I've encountered this 3 people who already finished the process of hiring, one became my wavemate and the other two are for the daytime shift account. They told us what to expect and what to do for us to passed the process. Honestly, their advices helped me a lot. There are 4 stages that we need to undergo, examination (like a written exam), initial interview, in-depth interview and that EFFIN annoying versant examination. I successfully passed the 1st stage, and I'm exempted for the initial interview since I've done it already. In my surprise, they also exempted me to do the in-depth interview, so in short, after the 1st stage I proceed to the 4th stage. I'm clueless about it on what happened. My batchmates said that maybe I got a perfect score with the 1st one so they asked me to proceed to the last stage. For the last stage, I got some hard time dealing with it and honestly I think I failed it because after taking the Versant exam they asked me to do the in-depth interview. HAHAHA. I've gone to a lot of interviews already so I already know where to put myself in every interview though on that scenario, the interviewer asked me about my accent. (Yeah right, I stayed in SG for 1 year, what can I expect with my accent??) I am the last applicant that day, after the interview they asked me to wait for the result, I was the only one left outside. 30 minutes before they brought out the result because they forgot that I'm still outside waiting for the result. Of course, I passed!
Job order!! I'm not expecting to start right away, but do I have any choice? Anyway my requirements are complete so I really don't have to worry about working right away. Medical examination DONE! now, for the orientation. I'm with 3 more people that time which became my wavemates and seatmates also. In the middle of the orientation, I heard my phone ringing and I have to excuse myself, guess what is the call? Its an interview invitation for a BARISTA job!! WHAT THEEE HECCCKK! I just signed the job order and I was so disappointed about it. Damn, how I wish they didn't call me at all. Anyway, JUST MOVE ON!
Start of the training! Some are new, some are not so new. =) Still clueless of what is going to happen. Whew! As usual, I'm shy about everything, because its the 1st day. 1st week of training will be all about Americanization, I mean communication skills and about America. I really need to work out with my accent that time, I'm super aware about it. But I knew myself, give me two to four weeks and I'll be fine I just need to pass the 1st week FIRST. What I enjoyed about the 1st week is the Charade. HAHAHA. Especially when its all about movies. I don't want to elaborate that! They knew it. What else? Hmmmm, what I hate is the assessment, Pain In The Ass! But it was a good week though. Originally, we are 24 but after the end of the week, we are down to 23. I dunno what happened to the guy. He disappeared after he was sick. He's living in Tagaytay and working in Pasay. What a ride! HAHAHA. Initially, only 16 people passed the training, but since the trainors loved us they've done everything to convince the boss for the 7 people to proceed to the next training. And that's how everything started!!
Time to get some real bonding with my wavemates, this is the 1st time we go out together. Just right after passing the 1st week. We really need to celebrate though we're still broke! HAHAHA.
Nice! Nice! Nice! Let's proceed to the 2nd week and the remaining weeks.
New trainor and new set of lectures and whatsoever! Information overload at its finest!
The bond within the team set a notch higher every week. Its ridiculous to know that we all have some generation lapses because of our age, the youngest is 18? and the older will be like 50 something, but still we able to get along very well to each other. Another ridiculous thing to know is that most of us are married or they got their children already, but when we bond together its like we are all teenagers. HAHAHA. Really, its funny! The remaining weeks got tougher and tougher, and its them that makes every night worth it. Sharing frustrations, laughters and depressions. Thanks to Tekken 6 arcade in the pantry, everyone's got the hyped of playing the game even the joystick and buttons are not working properly. The first time I saw that table tennis thing, my eyes brighten! OMG, I miss playing it! Thanks to my table tennis mates that allowed me to play the game again. AWESOME! AWESOME! AWESOME! And don't forget those funny words? ("Jackproot?, Jolibe?, Sudoku? Trisikol?, etc.) But its not all about fun. As the bond between each of us gets deeper, there are some misunderstandings that occurred to some of us. Its a part anyway, that way we can be able to determine what is the score behind the personality of this person and at the same time, we can be able to gauge on how much trust we can give to that person. Nothing can't be fixed with just a nice and simple talk because at the end of the day, its only us who can be able to help each other. Since we are living in this country, unfortunate things cannot be avoided. 1st one, a stolen bag right at her own locker. 2nd and 3rd ones are both held ups. Whew! Man, I got scared for that moment. I started to became paranoid for 2 minutes there. HAHAHA. I think I'm getting advanced now, anyway, 2nd day-out after the 1st week of product training.... 1st payday baby!!
VERY NICE, PEOPLE!! HAHAHA.
But of course, we also have some bondings just inside the work premises, I mean in the pantry. Since its 1st payday. PIZZA PARTY!
SUPER NICE.. NICE.. NICE! HAHAHA.
Sometimes, we go somewhere else. Favorite place is at Laguna. Our first landing!
Totally drunk! But still managed to go home.
The last week of product training is really stressful, we all want to go to nesting. The role plays and the assessments are more PAINFUL IN THE ASS. However, I would like to give a lot of credits to our trainor for giving us inspiration and burning our passion by her advices and the videos she had shown to us, I love all the videos especially the bloopers from Idol series, is it Belgian Idol? I can't remember, the one who sang KEN LEE. HAHAHA. And of course those who showcase their talents by singing just before every session starts. (I'M SO LUCKY, I NEVER SANG IN FRONT OF THEM! HAHAHA!) After that 4 weeks in product training, Wave 61 is still 23! Welcome to Nesting!!
Nesting! This is where all my realization starts. The depression of taking the 1st week of calls added to my urge of resigning. 1st day of taking calls SUCKS. I'm not really concern about my stats not hitting the target but I am thinking about my initiative to continue the work. No one knows that aside from my future plan to go back where I was before is the idea that I can't do it anymore as it was not the thing that I really want to do for the next coming days, weeks and months. This is where I realize that its not just about money, (PRICE TAG!) its not about what you need but its about my happiness and contentment. I really don't have the idea on how I am going to tell it to my supervisors but Hey, Thanks to a friend, I thought at first I was wrong that I confessed it to her first but, No! I think I made the right choice. HAHAHA. She made it easier for me to addressed my concerns. I was worried about the team at that time, I was afraid that if I will not finished that week, the team stats will be affected and that is something I didn't want to happen. There are retention procedures happened on their part, I've second thoughts about my decision but at the end I took the risk but I finished nesting before my resignation. Another thing, I was worried that somebody else will resign because at that moment, everyone is in the edge of jumping the ship. Luckily, everyone stayed except to the person who helped me to confess my resignation. Is that really something that was supposed to happen? HAHAHA. Everything happens for a reason as I always say. =))
Because of too much depression with the EFFIN Nesting Stage, we just missed one day of our 1st week in nesting hanging out at Treats. OMG. Drink every morning before going home for a very nice sleep!
I will definitely miss this place!
Alright! Not everyone passed the 1st 2 weeks of nesting, some need to extend with nesting, if i didn't resigned, I will be extending for one more week, LAST CHANCE TO ABUSE YOUR LEARNING LAB, GUYS! We got GC for the 1st graduation day... HAHAHA. Thanks for the team's effort to get that GC even though there are a lot of issues that came along with it. YAY!
I enjoyed it, except the last part. YAAAYYY! HAHAHA.
Don't ask why I hate the last part, its not good! HAHAHA. Thanks to that Pancit Canton, I was relieved!
While the parting time was still fresh, I made a video for them. Ahihihi!
Start of the training! Some are new, some are not so new. =) Still clueless of what is going to happen. Whew! As usual, I'm shy about everything, because its the 1st day. 1st week of training will be all about Americanization, I mean communication skills and about America. I really need to work out with my accent that time, I'm super aware about it. But I knew myself, give me two to four weeks and I'll be fine I just need to pass the 1st week FIRST. What I enjoyed about the 1st week is the Charade. HAHAHA. Especially when its all about movies. I don't want to elaborate that! They knew it. What else? Hmmmm, what I hate is the assessment, Pain In The Ass! But it was a good week though. Originally, we are 24 but after the end of the week, we are down to 23. I dunno what happened to the guy. He disappeared after he was sick. He's living in Tagaytay and working in Pasay. What a ride! HAHAHA. Initially, only 16 people passed the training, but since the trainors loved us they've done everything to convince the boss for the 7 people to proceed to the next training. And that's how everything started!!
Time to get some real bonding with my wavemates, this is the 1st time we go out together. Just right after passing the 1st week. We really need to celebrate though we're still broke! HAHAHA.
New trainor and new set of lectures and whatsoever! Information overload at its finest!
The bond within the team set a notch higher every week. Its ridiculous to know that we all have some generation lapses because of our age, the youngest is 18? and the older will be like 50 something, but still we able to get along very well to each other. Another ridiculous thing to know is that most of us are married or they got their children already, but when we bond together its like we are all teenagers. HAHAHA. Really, its funny! The remaining weeks got tougher and tougher, and its them that makes every night worth it. Sharing frustrations, laughters and depressions. Thanks to Tekken 6 arcade in the pantry, everyone's got the hyped of playing the game even the joystick and buttons are not working properly. The first time I saw that table tennis thing, my eyes brighten! OMG, I miss playing it! Thanks to my table tennis mates that allowed me to play the game again. AWESOME! AWESOME! AWESOME! And don't forget those funny words? ("Jackproot?, Jolibe?, Sudoku? Trisikol?, etc.) But its not all about fun. As the bond between each of us gets deeper, there are some misunderstandings that occurred to some of us. Its a part anyway, that way we can be able to determine what is the score behind the personality of this person and at the same time, we can be able to gauge on how much trust we can give to that person. Nothing can't be fixed with just a nice and simple talk because at the end of the day, its only us who can be able to help each other. Since we are living in this country, unfortunate things cannot be avoided. 1st one, a stolen bag right at her own locker. 2nd and 3rd ones are both held ups. Whew! Man, I got scared for that moment. I started to became paranoid for 2 minutes there. HAHAHA. I think I'm getting advanced now, anyway, 2nd day-out after the 1st week of product training.... 1st payday baby!!
But of course, we also have some bondings just inside the work premises, I mean in the pantry. Since its 1st payday. PIZZA PARTY!
Sometimes, we go somewhere else. Favorite place is at Laguna. Our first landing!
The last week of product training is really stressful, we all want to go to nesting. The role plays and the assessments are more PAINFUL IN THE ASS. However, I would like to give a lot of credits to our trainor for giving us inspiration and burning our passion by her advices and the videos she had shown to us, I love all the videos especially the bloopers from Idol series, is it Belgian Idol? I can't remember, the one who sang KEN LEE. HAHAHA. And of course those who showcase their talents by singing just before every session starts. (I'M SO LUCKY, I NEVER SANG IN FRONT OF THEM! HAHAHA!) After that 4 weeks in product training, Wave 61 is still 23! Welcome to Nesting!!
Nesting! This is where all my realization starts. The depression of taking the 1st week of calls added to my urge of resigning. 1st day of taking calls SUCKS. I'm not really concern about my stats not hitting the target but I am thinking about my initiative to continue the work. No one knows that aside from my future plan to go back where I was before is the idea that I can't do it anymore as it was not the thing that I really want to do for the next coming days, weeks and months. This is where I realize that its not just about money, (PRICE TAG!) its not about what you need but its about my happiness and contentment. I really don't have the idea on how I am going to tell it to my supervisors but Hey, Thanks to a friend, I thought at first I was wrong that I confessed it to her first but, No! I think I made the right choice. HAHAHA. She made it easier for me to addressed my concerns. I was worried about the team at that time, I was afraid that if I will not finished that week, the team stats will be affected and that is something I didn't want to happen. There are retention procedures happened on their part, I've second thoughts about my decision but at the end I took the risk but I finished nesting before my resignation. Another thing, I was worried that somebody else will resign because at that moment, everyone is in the edge of jumping the ship. Luckily, everyone stayed except to the person who helped me to confess my resignation. Is that really something that was supposed to happen? HAHAHA. Everything happens for a reason as I always say. =))
Because of too much depression with the EFFIN Nesting Stage, we just missed one day of our 1st week in nesting hanging out at Treats. OMG. Drink every morning before going home for a very nice sleep!
Alright! Not everyone passed the 1st 2 weeks of nesting, some need to extend with nesting, if i didn't resigned, I will be extending for one more week, LAST CHANCE TO ABUSE YOUR LEARNING LAB, GUYS! We got GC for the 1st graduation day... HAHAHA. Thanks for the team's effort to get that GC even though there are a lot of issues that came along with it. YAY!
Don't ask why I hate the last part, its not good! HAHAHA. Thanks to that Pancit Canton, I was relieved!
While the parting time was still fresh, I made a video for them. Ahihihi!
I hope I made them cry. It serves as a souvenir for all of us, whenever they felt going back to these times and look back to the friendship that was built, they can just watch it everytime they want too. Not my best work, I know!
Even though I resigned, I still have the chance to visit them at the work place, sometimes I stayed up until the next morning. And of course I was present on the 2nd and the last graduation day. I am happy that most of them made it to the production floor. =)
And my journey in TP ends here...
I'm so blessed to have the opportunity to work to this place and to work with these people. This experience contributed a lot for making myself a more better and matured person. Lucky that I chose to work being a CSR even though I hate it rather than bumming for 2 months. The work is not really for me, though it helps me to decide what I really want to do for the next coming months and years. I took the risk, I told myself that maybe one day I'll regret what I've done but its all done now, its better to move on with the path I chose to walk on. Though I'm still nothing right now, I'm glad what I have decided to do, as I'm free of worries now. And for those who are still continuing their journey, Goodluck and I will see you around.
